ThorneVet Hepagen -- 90 Soft Chews

RETURNS 

RETURNS AND EXCHANGES 

Have an unopened product you’d like to return? Your satisfaction is our goal. We want to ensure you are satisfied with the products you receive from Simply Nutrition. We only require that you submit a return request within 30 days from receipt of items. Just contact our Customer Service gurus to initiate your return. We are available via e-mail, chat or by phone at 1-844-559-8600. Please have your order number ready. 

OUR 30-DAY STRESS-FREE RETURN POLICY 

• 100% refund will be issued on your unopened item(s) returned within 30 days. 
• An exchange will be made on your damaged item(s) returned within 30 days. 
• Refrigerated products, such as but not limited to probiotics, are non-refundable and cannot be returned. 

• Gift cards, coupons, promotions, free gifts etc. are non-refundable. 
• We only accept returns on items shipped within the United States only. 

DID YOU RECEIVE DAMAGED PRODUCTS? 

Hold on to any damaged products, boxes, packaging, and contents you received. We may request pictures of your damages to process your refund/exchange claim. You can start a shipping claim by contacting our Customer Service gurus. 

RETURN AND EXCHANGE REQUIREMENTS: 

• The customer must contact Simply Nutrition by e-mail, chat or phone at (844)559-8600 and request an RMA (return merchandise authorization) number before returning any merchandise. 
• Customer must ship the returning merchandise within 30 days from the date that the product was received. 
• The customer is responsible for the return shipping costs. 
• We will accept a single opened container of each individual product. We will accept additional returned containers of that same product as long as they are unopened. 
• Returns may be subject to a 15% restocking fee. 

• International orders are non-refundable. 
• Duties and taxes paid on international orders are also non-refundable. 

Exceptions to the above conditions may be granted at the discretion of Simply Nutrition on a case by case basis. 

Do not return products to Simply Nutrition after 60 days have passed without calling us first! Packages received without an RMA number after 60 days have passed will not be refunded. These packages will be discarded and cannot be returned to the customer!